VOICE RESPONSE CENTER

Date:

Filled out by:

Total VRC =

Inbound =

Outbound =

# Msg Emailed:

# Msg Not Emailed:

# Email Responses uploaded CC

Black TAG:

Start #

Finish #

Uploaded to Chart Capture #

VRC 1

Patient Name:

ID#:

Appointment Type:

 6MW
 12MW
 ECHO
 EKG
 EPA
 Not Applicable
 NPA
 PAP NAP
 PFT
 PSG

VRC Type:

 ABG results
 ADP Payroll
 AFB (+) STJH
 Address Verify
 BILLING Issue
 Bronchoscopy
 CLINIC Cancel
 CLINIC Confirm
 CLINIC Reschedule
 Cancelled Appt. & will call back to RS
 Cancelling ALL Appointments
 Critical LAB Results
 DECEASED
 DME Company Changed
 DME Issues
 DOC to DOC
 EPA
 EPA Emergency
 EPA Hospital
 Emergency Room
 Employment Verify
 HOSPICE
 HOSPITALIZED
 Hosptial Consult
 ICU at STMH
 Insurance Company Calling for BILLING Team
 Insurance Q's
 Issue = Grievance
 Issue = MASK
 Issue = Oxygen
 Issues = PAP
 MED PA
 MR DES
 MR DME
 MR Disability
 MR Hospital
 MR Insurance
 MR Lawyer
 MR Other office
 MR PFT Report
 MR PSG Report
 MR Patient
 MR Radiology
 Moved AWAY
 NAP PAP
 NEW Pulmonologist
 NO Longer wants to see Dr Puri
 NP not in GW
 NPA
 Opinion 2nd
 Order Bronch
 Order CT Chest
 Order CT PET
 Order CXR
 Order DME
 Order Face Mask
 Order HUMIDIFIER
 Order Lab
 Order NEB
 Order Oxygen
 Order PAP
 Order Radiology
 Order Supplies
 Order TUBING
 Other
 PAP NAP AUTH
 PAP NAP Appt
 PAP NAP Cancelled
 PAP NAP Confirm
 PAP NAP RS
 PEER to PEER
 PSG AUTHs
 RECENT Hospitalization
 RS Appointments
 Rx AUTHORIZATION
 Rx REFILL
 SURGICAL CLEARANCE
 Simple Admit
 Sleep Study
 Sleep Study Cancelled
 Sleep Study Confirm
 Sleep Study RS
 Specialty Appt Confirm
 Specialty Testing
 Specialty Testing RS
 Surgical Procedure Done
 TRIAGE
 Updated DEMO
 Updated INS
 Urgent Care Visit

VRC SUBJECT:

Directed To:

 Call Transfer
 Both APPT Boxes updated
 Emailed
 Visit www.pimalung.com
 Dr Sarah Puri MD, CEO
 Billing Team
 CBO & COO
 CFO
 Clinic Director
 Clinic Team
 E-MR Team
 Front Team
 Lead Sleep Tech
 Medical Assistant
 Medical Corder
 NAP PAP Concierge
 NP Team
 NPA Concierge
 patientforms@pimalung.com
 PSG Coordinator
 recruiter@pimalung.com
 Respiratory Team
 Simple Admit Team
 Sleep Lab Mgr
 Sleep Techs
 Specialty Concierge
 Updox Team
 WEB FORM > Billing Questions
 WEB FORM > Cross Border Sleep Study
 WEB FORM > Procedures
 WEB FORM > Refer a Patient
 WEB FORM > Simple Admit
 WEB FORM > Stop Bang
 WEBSITE > Job Opportunities
 WEBSITE > Locations & Directions
 PAP NAP Mgr
 PAP NAP RT Team
 Payroll Mgr
 Dr Amitab Puri MD
 Andrew Hobley, RRT
 WEBSITE at www.pimalung.com